* ORDERING INFORMATION *
Welcome Home America's Friendly Guarantee: It is our desire to provide your residents and associates with gifts that reflect the quality and service of your community. We will make right any shortage, misconception or unforeseen problem to the best of our ability, as soon as is humanly possible. Your suggestions, ideas, or comments are encouraged and always welcome.
Hours: Monday-Friday, 9:00 AM - 6:00 PM Eastern Standard Time. Leave a message anytime Monday-Sunday or fax us 24 hours a day.
Ordering Information: Gifts come packed in case lots only. See code after gift for lot quantity. For example, "(cs/12)" indicates a pack of 12 gifts.
Gifts are shipped via UPS Ground. A freight charge based on weight and destination will be added to your invoice.
Minimum freight charge: $7.00
Returns: Call for a return authorization form. Your community will be responsible for freight charges (since freight is not returnable) both ways (to you and back to us). We will pay for UPS call tag service to come and pick up the product (this makes life easy on you). Of course, we can only credit you for unused, resalable product. Food products are not returnable after 30 days. You may order a sample (see below) to see gifts prior to ordering case lots.
Terms: 30 days. Outstanding invoices that are 30 days or more past due will have an interest charge of 1.5% added each month until paid in full. This should not affect you as a good paying customer; however, if you do have past due invoices and we do not hear from you, it could result in delay of shipment on your next order. A purchase order number or manager's name is required on all orders. All of Welcome Home America's gifts come complete, no assembly required. Please note that most gifts are available with "Welcome Home", "Thanks for Staying With Us", or a blank gift card. Determine which is most appropriate for your needs before you call and please have your purchase order number ready.
Quantity Discount: Liberal discounts are available on most gifts for orders of 56 or more. You can save money when several communities order together, combining your order to reach the discount quantity. We still ship to and invoice each community separately for you convenience.
Substitutions: On rare occasions, an equal or greater value item may be substituted - but don't worry! Even our substitutions are great!
Samples: We encourage you to purchase a sample of the gifts you are interested in. A maximum of five samples per request, please. We will even pay the freight on your first sample request.
Setup Fee* Includes:
Preparing your logo for imprinting, plus adding up to 8 lines of straight type. No logo? No problem! We'll fax you a sample of professional logos you can put your community name on - just ask! (All prices in catalog include a 1 color imprint; call for prices for 2 or more imprint colors.)
Paper mock-up for approval. You'll see what your imprint will look like on a paper mock-up before your order goes into production. (Because items are personalized, they are not returnable. Please request a sample if you would like to see it before you order.)
Sending your art "next day air" to the printer.
Manufacturing printing plate (a different plate is needed for each item).
Two changes to the original artwork.
Additional changes will be billed at $25.00 per hour with a one hour minimum.
* A new setup fee for logos will be required if printed specialty is not re-ordered within 18 months of original orders. Periodically our printers have to purge their files so they are not overwhelmed with unused plates.
ARTWORK. Provide us with your logo, layout or artwork. Or choose from page 151.
• E-mail us a vector .eps file in black and white to: firstname.lastname@example.org (If you’ve
had stuff like brochures and letterhead printed before, your printer will have
exactly what we need.) A Word document or .jpg file will NOT work. Need more
help? Call us at 800-937-9424
Last but not least ... We will fax or email you a quote and proof for your
approval. Please sign and fax back all documents. If you have changes, make them directly
on your copy and fax it back. We will provide you with a revised quote and/or proof.
Don’t forget ... we cannot proceed with your order until everything is signed and received!!!
THE RUSH RULES
Logos must be emailed to email@example.com. Please see Artwork section above for email file requirements.
• Speed up your order even more by choosing a logo or font from pg. 151.
• Additional shipping charges may apply to meet your in-hand date.
• Rush charges do not include the cost of the item or shipping charges.
• We cannot proceed with your rush order without your approval. Please
sign and fax back all pages promptly!
Typestyles to choose from:
Bellevue, Present, Helvetica, Shelley Allegro, Park Avenue, University Roman, Garamond, Amazon
Logging in: Just enter your Customer ID and Password. If you do not yet have a Customer ID then SIGN UP.
OFFLINE ORDERING OPTION
If you are having trouble ordering online or if you would just prefer to order via fax or email we have that option available.
For offline ordering please follow the instructions below:
- Download one of our order forms below.
- Complete the order form.
- Fax it to us at 770-720-9508 or email it to us at firstname.lastname@example.org.
Word Order Form
PDF Order Form
Welcome Home America
If you have any questions please feel free to contact us. We are happy to help you with your order for multi-family promotional products such as pens for apartments, apartment keytags, pool passes for apartments, apartment guest cards, giant marketing flags, plastic balloons, and much more.